SHIPPING INFORMATION VICTORY ONLY
THANK YOU FOR SHOPPING WITH VICTORY ONLY CUSTOM MOTORCYCLE PARTS AND ACCESSORIES.
WE STRIVE TO OFFER THE FASTEST SHIPPING POSSIBLE AND SHIP DAILY.
WE RIDE VICTORY MOTORCYCLES AND LOVE OUR BIKES JUST LIKE OUR CUSTOMERS DO.
We WILL NOT SHIP TO ANY OTHER ADDRESS THAN THE CONFIRMED ADDRESS IN PAYPAL. THIS IS A POLICY OF PAYPAL AND WE MUST ADHERE TO IT TO HELP REGULATE A SECURE WEBSITE FOR ORDERING VICTORY MOTORCYCLE PARTS AND ACCESSORIES.
NO EXCEPTIONS IF YOU NEED YOUR ORDER SHIPPED TO A DIFFERENT ADDRESS PLEASE REGISTER WITH PAYPAL BEFORE PAYING OR CHECKING OUT. THIS WILL CAUSE A FASTER SHIPPING TIME.
NOTE: All orders containing items with different availabilities may be held until all items are ready to ship based on most economical way for both parties. We may process multiple shipments for a single order according to which warehouse we may be holding the inventory. If you would like your order to ship as items are available, please contact us.
- Prices are shown in US dollars. For conversion, we recommend using a Currency Convertor.
- Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a “gift” or with altered prices.
- International Orders may require 3-5 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.
- When “Fast International Shipping” method is selected, orders will be shipped by a carrier of our choice (USPS, FedEx, or UPS). Typical transit time will be 3-5 business days.
- Tires, hazardous, oversize and easily damaged items cannot be shipped internationally. These product types include all:
- Batteries- Ground shipping only
- Paint- Ground shipping only
- Some brands may not be shipped to certain destinations due to manufacturer restrictions. If you have selected an item that cannot be shipped internationally we will inform you in the checkout process on our site.
- All orders over $500 will require a signature.
Returns / Exchanges
- Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
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International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
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Any items shipped COD or having additional brokerage fees that are charged to Witchdoctors upon delivery will be rejected.
- All other applicable conditions and terms of our returns and refund policy apply to international returns.
Fulfillment Of Your Order
We will first try to fill all orders from the 200,000+ items we have in stock at our dealership. If an item is not available in our dealership, we will check with our off-site warehousing partners and, if in stock, we will order the item from them. If an item is not available either at our dealership or at our warehouses, we will order the item from its original supplier/manufacturer.
Processing begins on the business day following payment receipt – excluding weekends and holidays. Therefore, orders paid on Friday, Saturday or Sunday will not begin processing until the following Monday.
Shipping Methods & Transit Times FOR VICTORY MOTORCYCLE ACCESSORIES
We are happy to ship through United States Postal Service (USPS).
Shipping Option Transit Time (Carrier Estimate) Online
USPS Priority Mail 2-3 business days
USPS Priority Mail International 6-10 business days
USPS Priority Mail APO/FPO 2-4 weeks
* UPS Ground cannot deliver to P.O. boxes, the Virgin Islands, Guam, or APO/AFO addresses and may not allow for weekend delivery. Packages to Guam and other U.S. protectorates and territories will be shipped only via the United States Postal System (Priority shipping options).
** You may be subject to import duties and taxes, which are levied once shipments reach your country. Additional charges for customs clearance must be paid by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. Accordingly, you should contact your local customs office for further information. When ordering from Honda East Toledo, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Customs forms for all international packages require a list of the value of your order’s contents by product type. Packages will not be marked “Gift” and the actual purchase price of the items will be stated on the customs form. By law, we are not able to describe the contents in any other way.
US Military Addresses For shipments to US Military bases, be sure to include a complete shipping address as follows:
Country: Choose United States from the drop down list.
Address Type: Choose APO/FPO from the drop down list.
Street Address: Complete both lines with all applicable information including Unit number or Box number.
City: Enter APO or FPO (whichever is appropriate).
State: Choose appropriate Armed Forces unit (AA, AE or AP) from the drop down list
Zip Code: Enter appropriate ZIP code
Orders are shipped by USPS Priority Mail. However, shipments to APO/FPO addresses can take up to 4 weeks for delivery.
Shipping Insurance – Lost/Damaged Package Policy
LOSS/DAMAGE: In the unfortunate event that your package is lost or damaged, please adhere to the following:
If the parcel appears to be lost based on the tracking information from the carrier or if it has been more than 15 business days since we shipped the package, please contact us to begin a tracer on the shipment.
NOTE: USPS Loss claims can take 21-60 days for USPS to complete their end of the trace investigation. We cannot begin an insurance claim until USPS deems the package lost.
If the package is visibly damaged upon delivery, only open it in the presence of the carrier. Otherwise, do not attempt to open it, leave the package in as-received condition and contact the carrier within 1 business day to report the damage/refuse the package. After contacting the carrier, contact us immediately to begin an insurance claim.
Failure to report loss or damage in a timely manner may result in denial of the claim.
We will work with you throughout the insurance claim process. Once an insurance claim is approved we will replace the items claimed or issue a refund for the value of the claim if the items cannot be replaced.
Shipping Insurance – Fraud Policy
By asking us to file an insurance claim, you certify that all information provided is accurate and truthful. The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000.00 (18 USC 1001). In addition, a civil penalty of up to $5,000.00, and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802).
Buyers that file more than one claim may experience a delay in claim payment due to an increase in investigative time.
Warning: Any fraudulent claims will make the buyer and/or consignee liable for any prosecution for mail fraud under federal crime code